Cybersecurity & Data Protection
Risk assessments, access controls, endpoint and network security, and practical support for implementing the safeguards expected of dealerships that handle customer financial information.
Regulatory & Operational Compliance
Compliance that holds up in daily operation.
Compliance assessments, process reviews, corrective action plans, and training across advertising, sales, F&I, and service operations — delivered as consulting, not legal advice.
Overview
What this service covers
Dealership compliance is decided in ordinary moments: how a price is advertised, how an addendum is presented, what is said and signed in the F&I office, what is posted on the wall, how the shop is maintained.
ReDealer reviews those practices as they actually occur, identifies gaps against the requirements and standards that apply to the dealership, and helps management correct them. Because we also work on the dealership's technology, we can address the system settings and workflows that often sit behind a compliance problem.
Common problems we address
- Advertised prices and disclosures that vary across the website, third-party listings, and the showroom.
- Accessory and addendum practices that are inconsistent from deal to deal.
- Written policies that do not match what happens on the sales floor or in F&I.
- Required signs and consumer notices that are missing, outdated, or poorly placed.
- Service department and facility issues noticed only during an outside inspection.
- Training that is completed once and not reinforced or documented.
Scope
Scope of services
Engagements are scoped to the dealership. These are the areas we most often cover.
Dealership compliance assessments
A department-by-department review of practices, documents, and controls, with findings ranked by significance.
Automotive advertising and pricing disclosures
Review of advertised pricing, offers, and disclosures across websites, listings, and other media for clarity and consistency.
Dealer-installed accessories and addendum practices
Review of how accessories and add-on items are priced, disclosed, and documented from advertisement through delivery.
Sales and F&I procedural compliance
Evaluation of deal jackets, disclosures, product presentation, and process consistency in sales and F&I.
FTC-related operational controls
Operational procedures and records that support the dealership's obligations under applicable FTC rules, coordinated with information security work.
Dealership signage and consumer notices
A walkthrough of posted signs and notices against the requirements identified for your location and operations.
Service department operational inspections
Review of service drive and shop practices, including estimates, authorizations, and record keeping.
Workplace and equipment safety reviews
Observation-based reviews of shop equipment, storage, and work areas to identify conditions that need attention.
Documentation, corrective action plans, and employee training
Written findings, assigned corrective actions with follow-up, and practical training for the employees involved.
Engagements
Typical engagement scenarios
Preparing for new ownership
You are acquiring a store and want its practices reviewed and aligned with your standards from the start.
A periodic operational review
You want an independent look at how departments are operating compared with policy and applicable requirements.
Responding to a specific concern
A complaint, audit finding, or internal observation raised an issue that needs structured correction and documentation.
What to expect operationally
- A clear, prioritized view of where practice departs from policy and requirements.
- More consistent pricing, disclosure, and documentation across departments.
- Corrective actions with owners, due dates, and follow-up.
- Employees who understand the reasons behind procedures.
- A record of the dealership's review and remediation efforts.
Outcomes depend on each dealership's systems, vendors, and starting point. We define scope and expectations with you before work begins.
ReDealer provides compliance consulting and operational support. We are not a law firm and do not provide legal advice, legal opinions, or guarantees of compliance. Laws and regulations change and vary by jurisdiction; dealerships should consult qualified legal counsel about their specific obligations.
Related
Related services
Dealership Acquisition & Ownership Transitions
Technology due diligence, transition planning, and go-live coordination for buy/sell transactions, so the store opens under new ownership with its systems working.
Vendor & Technology Management
Vendor evaluation, contract and pricing analysis, implementation coordination, and ongoing oversight of the technology providers a dealership depends on.
Let's Build a Better-Connected Dealership.
Tell us about your dealership, acquisition, or operational challenges. We'll help identify the right starting point.